While hospitals provide healthcare services to the public, they are also in the business of making profits, like any other businesses. Naturally, they want the cost of operating medical technology to be as low as possible, especially when it involves expensive technology. When equipment malfunctions, it means downtime and the inability to treat or diagnose patients while waiting for repairs to be complete. This is frustrating to customers and the manufacturer. Frequent breakdowns result in a high number of complaints, high cost of complaints investigation and product repair, a loss of good will, and even product recall or cancellation. So, what can a manufacturer do to ensure the reliable performance of their medical devices and, hence, customer satisfaction? First, the medical device has to be designed and manufactured with a high sense of reliability in mind, with as few failures as possible over the life span of the product. Ideal reliability would be that a product never fails and lasts forever, which is impossible, of course. Therefore, manufacturers must find that “happy medium,” where the failure rate over time is tolerable. Determining what is ...
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